Information

Store terms

This is an English translation for information. The binding version is the Polish one. Polish version

Version of: 2026-11-15

TERMS OF THE GARRY CRAFT ONLINE STORE

§ 1. General provisions

These Terms set out the rules for using the Garry Craft online store at www.garry-craft.com (the “Store”), for concluding and performing contracts, and for the provision of services by electronic means.
The Seller is Oleksandra Zvaholska, Graniczna 151H lok. 1, 32-084 Bibice, an entrepreneur entered in the Central Register and Information on Economic Activity (CEIDG), NIP 5130277688, REGON 521493210. Contact: garrycraft.workshop@gmail.com, tel. +48 799 080 279; correspondence address as above.
Customer — a person using the Store; Consumer — a person within the meaning of Article 22¹ of the Civil Code (Kodeks cywilny, KC); Entrepreneur with consumer rights — a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person, to the extent of the protection provided by the applicable provisions.
Ready-made Piece — a handmade product available in stock; Standard Piece — a piece handmade to order according to a standard model; Custom Piece — non-prefabricated goods manufactured according to the Customer’s individual specification or serving to satisfy the Customer’s individualised needs, e.g. with an original design, monogram or non-standard dimensions. The mere fact that a piece is handmade or that production starts after the order is placed does not determine its status as a Custom Piece.
Enquiry — a non-binding expression of interest; Order Page — an individual page setting out the terms of a specific order; Prepayment — 100% of the agreed price, payable before work begins, which is not earnest money (zadatek).
The Terms are available free of charge for download, recording and printing. Provisions concerning consumers apply to Entrepreneurs with consumer rights to the extent provided for by statute.

§ 2. Services provided by electronic means

The Store provides, free of charge, information about the pieces, a portfolio, an enquiry form, contact details, the Order Page and a withdrawal form. Creating an account is not required.
Technical requirements: internet access, an up-to-date browser supporting JavaScript, and an active e-mail address. The services are provided for the duration of use of the given function; they may be discontinued by ceasing to use them.
Supplying unlawful content and disrupting the operation of the Store are prohibited. Use of the internet involves, among other things, the risk of data interception, malicious software and unauthorised access; it is recommended to keep software up to date and to protect access to e-mail.
The individual address of the Order Page should be protected against unauthorised persons. The Seller is not liable for damage caused solely by the Customer’s culpable disclosure of the link, without prejudice to liability arising from mandatory provisions of law.
Complaints concerning electronic services may be submitted to the Seller’s e-mail address; a reply is given within 14 days.

§ 3. Pieces, handcraft, materials and prices

All Garry Craft pieces are made by hand. Some are available immediately; most are made to order, according to standard designs or individual arrangements.
The presentation of products constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code (KC), unless clearly stated otherwise. “From” prices refer to a base variant that is actually available. The final price including taxes and the cost of delivery are stated before the order is placed.
Natural leather may vary in pore pattern, grain, texture and shade. Vegetable-tanned leather may develop a patina and change shade with normal use. This information refers only to characteristics consistent with the description and the contract; it does not exclude liability for lack of conformity of the goods with the contract.
Photographs show the appearance of the piece, taking into account possible differences in colour display. The essential parameters and individually agreed features of the piece are set out in the order description. Deviations requiring separate acceptance are presented to the Customer before the contract is concluded.
Information about promotions and price reductions is presented in accordance with the obligation to state the lowest price from the 30 days preceding the reduction, where the provisions apply.

§ 4. Enquiry, offer and conclusion of the contract

The Customer sends a free Enquiry. An Enquiry does not create an obligation to purchase. The Seller may refuse to prepare an offer if making the piece is impossible, dangerous or infringes the rights of third parties.
Once the details have been agreed, the Seller sends an individual offer via the Order Page, specifying the product, type (ready-made, standard, custom), materials, personalisation, total price, cost and method of delivery, the time for making/delivery and the required 100% Prepayment.
Before placing the order, the Customer may verify and correct the data. Immediately before placing the order, the Customer receives the information required by Article 17(1) of the Consumer Rights Act (ustawa o prawach konsumenta). The button finalising the order is labelled „Zamówienie z obowiązkiem zapłaty” (“Order with obligation to pay”) or with an equivalent, unambiguous wording.
The contract is concluded when the Customer effectively accepts the offer using the indicated button. Where conclusion of the contract by e-mail has been agreed, the Seller communicates the terms of the offer and obtains express confirmation of acceptance and of the obligation to pay. An Enquiry alone does not conclude a contract.
The Seller does not begin making the piece or personalising it before 100% of the price has been credited and — where required — the specification has been approved. Non-payment does not mean automatic cancellation of a contract already concluded; the Seller may exercise statutory remedies after an appropriate demand.
The Seller promptly sends confirmation of the conclusion of the contract on a durable medium, covering the agreed terms and the required information, no later than upon delivery of the piece. The contract is concluded in Polish; other language versions may not deprive the consumer of mandatory protection.

§ 5. Custom orders and design approval

In the case of a Custom Piece, the Seller presents a specification or design covering in particular the type of leather, colour, dimensions, monogram text, and the placement and nature of the embossing. The Customer verifies these details before approval.
Approval of the design or specification is given in a manner allowing it to be recorded (e.g. by e-mail or confirmation on the Order Page). The Seller retains the version approved by the Customer and any agreed changes.
Once work has begun, any change to the design, material, dimensions or deadline requires agreement of both parties; the Seller presents the effect of the change on the price and deadline before making it. The terms of the contract do not change without the Customer’s consent.
The Customer is responsible for the correctness of the data and dimensions provided by the Customer to the extent that the Seller made the piece in accordance with a correctly presented and approved specification. This does not limit the Seller’s liability for workmanship errors, lack of conformity with the contract or information obligations.
The Customer warrants that the Customer has the right to submit designs, graphics, inscriptions and marks for execution. The Seller may refuse to execute a design that infringes the law or the rights of third parties; the parties settle their performances in accordance with the law.
The Seller publishes photographs of a custom piece, the Customer’s design or data allowing the Customer to be identified only on an appropriate legal basis, in particular after obtaining the required separate consent. Lack of consent does not affect the performance of the order.
For genuinely custom pieces, the statutory 14-day right of withdrawal without giving reasons does not apply pursuant to Article 38(1)(3) of the Consumer Rights Act (ustawa o prawach konsumenta). Information about this is provided before the contract is concluded; the exclusion does not apply to pieces merely because they are handmade or produced to order.
Other cases of termination of the contract, including the possible application of Article 644 of the Civil Code (KC) to a contract for specific work (umowa o dzieło), are assessed according to the nature of the contract and the applicable provisions. A Prepayment made is not automatically forfeited; it is settled against the performances due, and any surplus is refunded.

§ 6. 100% payment before work begins

The order price is payable 100% in advance, before work begins or before the piece is prepared for shipment. The Prepayment is part/all of the price paid before performance of the contract and is not earnest money (zadatek) within the meaning of Article 394 of the Civil Code (KC).
The available payment methods are indicated on the Order Page and may include bank transfer, electronic payments and — for ready-made pieces and if the Seller makes this option available — payment on personal collection. The Seller is not obliged to begin custom production before full payment.
The payment deadline is 7 days from the conclusion of the contract, unless the Order Page indicates a different deadline. In the event of non-payment, the Seller may set an appropriate additional deadline and then exercise its statutory rights, including withdrawal from the contract, if the conditions for doing so are met.
For orders requiring special materials or tools, the costs are included in the agreed total price before the contract is concluded. Additional payments require the Customer’s express consent.
In the event of an effective statutory withdrawal from the contract or non-performance of the contract for reasons justifying a refund, the Seller settles and refunds the Prepayment in accordance with the applicable provisions. No rule of automatic non-refundability of the Prepayment applies.
The Seller issues a sales document in accordance with tax regulations, including an invoice where required or where there is a right to one.

§ 7. Lead times and failure to collect

The time for making the piece and the method of determining the delivery date are specified in the offer. For pieces made to order, the period begins to run once the following conditions have been jointly met: full payment has been credited and the required specification has been approved.
In the event of a delay, the Seller informs the Customer of the reasons and the proposed date; this does not limit the Customer’s statutory rights to set an additional deadline and other rights.
Once the piece has been made, the Seller sends notice that it is ready for shipment or collection. The Customer should provide correct delivery details and cooperate in taking receipt.
In the event of failure to collect or impossibility of delivery for reasons attributable to the Customer, the Seller contacts the Customer and sets an appropriate deadline for collection or for providing correct details. Further consequences, any justified costs and settlements follow from the applicable provisions; there is no automatic loss of ownership or forfeiture of the price.

§ 8. Delivery, transport and shipments

The available countries, methods and costs of delivery are stated before the order is placed. For shipments outside the EU, import charges and taxes may be payable in the recipient’s country; the rules on who bears them are clearly indicated before the contract is concluded.
In the case of a Consumer, the risk of accidental loss of or damage to the goods passes when the goods are handed over to the Consumer or to a person designated by the Consumer other than the carrier, except for a carrier chosen independently by the Consumer and not offered by the Seller — in accordance with Article 548 § 3 of the Civil Code (KC).
The Customer is asked to inspect the shipment and report any visible damage as soon as possible. A damage report and photographs make it easier to pursue claims against the carrier, but are not a condition for a consumer complaint.
The Seller may document the condition of the piece and the packaging of the shipment before dispatch, respecting personal data protection. This does not limit statutory liability for delivery.

§ 9. Complaints and conformity of the piece with the contract

Towards a Consumer, the Seller is liable for lack of conformity of the goods with the contract on the terms of Articles 43a–43g of the Consumer Rights Act (ustawa o prawach konsumenta), including for lack of conformity existing at the time of delivery and becoming apparent within two years, taking into account the statutory presumptions.
The Consumer may demand repair or replacement and, in the cases provided for by statute, a price reduction or withdrawal. The costs of bringing the goods into conformity, including any required transport, are borne by the Seller. The Seller handles demands according to the statutory order and exceptions.
A complaint may be submitted to garrycraft.workshop@gmail.com or in writing to the Seller’s address. Stating the order number, a description, photographs and the demand is helpful, but the absence of these details does not in itself deprive the Customer of the right to complain.
The Seller replies to a Consumer’s complaint within 14 days on paper or another durable medium. Failure to reply within that time means the complaint is accepted in accordance with Article 7a of the Act.
Natural patina, normal wear and tear and damage resulting from improper use do not in themselves constitute lack of conformity with the contract; the assessment takes into account the description, the properties of the piece, the instructions provided, the manner of use and the statutory presumptions. Complaints are not automatically rejected because of signs of use.
In order to assess a complaint, the Seller may ask for the piece to be made available; this takes place on the terms and at the cost specified by statute. Repair or replacement is carried out within a reasonable time and without undue inconvenience.
The Seller does not provide a voluntary guarantee unless a separate document expressly establishes one. This does not affect statutory rights in respect of lack of conformity of the goods with the contract.

§ 10. Withdrawal from a distance contract

As a rule, the Consumer may withdraw from a contract concerning a Ready-made Piece or Standard Piece within 14 days of taking possession of the goods, without giving any reason, in accordance with the Consumer Rights Act (ustawa o prawach konsumenta).
The exclusion under Article 38(1)(3) of the Act applies only to non-prefabricated goods made according to the Consumer’s individual specification or serving to satisfy the Consumer’s individualised needs. The Customer is informed of the application of the exception before the contract is concluded.
The statement of withdrawal may be sent by e-mail or by post to the Seller’s details; the form provided in the Store may be used, but this is not mandatory. To meet the deadline, it is sufficient to send the statement before it expires.
After an effective withdrawal, the Consumer returns the product without delay, and no later than 14 days from withdrawal, unless the Seller offers to collect it. The direct cost of returning the goods is borne by the Consumer if the Consumer was properly informed of this before the contract was concluded.
The Seller refunds the payments received, including the cost of the cheapest ordinary delivery method offered in the Store, no later than 14 days from receipt of the statement; it may withhold the refund until it receives the goods or proof of their return, in accordance with the Act. The refund is made using the same payment method, unless the Customer expressly agrees to another method involving no costs.
The Consumer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish the nature, characteristics and functioning of the goods, provided the Consumer was properly informed of the right of withdrawal. Signs of use do not automatically result in the loss of this right.
Detailed information and a model withdrawal form constitute Annex No. 1 to the Terms; the provisions of the Terms do not limit statutory rights.

§ 11. Out-of-court dispute resolution

The Consumer may use out-of-court dispute resolution methods, including the assistance of a consumer ombudsman (rzecznik konsumentów) and the Trade Inspection (Inspekcja Handlowa); information is available at polubowne.uokik.gov.pl.
Participation in out-of-court proceedings is voluntary, subject to obligations arising from the law. The Seller states its position on participation in such proceedings where required by law.

§ 12. Business customers

This section applies only to customers who are neither Consumers nor Entrepreneurs with consumer rights within the scope of statutory protection.
In B2B relations, to the extent permitted by law, the statutory warranty (rękojmia) is excluded. Liability for non-performance or improper performance of the contract is limited to actual loss and the price of the piece concerned; this does not apply to damage caused intentionally or to cases in which such an exclusion is not permitted.
In B2B relations, the court having local jurisdiction for the Seller’s registered place of business has jurisdiction, insofar as the law permits such an agreement.

§ 13. Rights to designs and content; point of contact

Photographs, descriptions, designs, marks and materials published in the Store may be protected by copyright or other rights. Using them beyond permitted use requires the consent of the right holder; purchasing a piece does not mean acquiring copyright in the design.
Designs supplied by the Customer remain subject to the rights of the respective right holders. The Seller uses them solely for the purpose of performing the agreed order, unless there is a separate basis for wider use.
The Store does not publish Customers’ content. The point of contact for matters concerning content and obligations arising from the Digital Services Act (where applicable) is garrycraft.workshop@gmail.com; contact in Polish and English.

§ 14. Personal data and security

The controller of personal data is the Seller. The purposes, legal bases, retention periods, recipients of data, data subjects’ rights and information on data transfers are set out in a separate Privacy Policy.
Design data, correspondence and confirmations of approval may be processed to the extent necessary for the performance of the contract, compliance with legal obligations and the establishment, pursuit and defence of claims — on the appropriate legal bases.
Marketing consents are voluntary and separate from acceptance of the Terms. Cookies and similar technologies are subject to separate rules described in the privacy/cookie policy.

§ 15. Final provisions

Amendments to the Terms are published in the Store together with their effective date. Orders concluded before an amendment are governed by the terms accepted when the contract was concluded, unless the law provides otherwise.
Contracts are governed by Polish law; however, the choice of law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of the Consumer’s habitual residence, where applicable.
Matters not regulated herein are governed by generally applicable provisions of law. No provision of the Terms limits the Consumer’s statutory rights.
The Terms are effective from: 15.11.2026.

ANNEX NO. 1 INFORMATION ON WITHDRAWAL AND FORM

The right of withdrawal applies in the cases specified in § 10 of the Terms. The period is 14 days from receipt of the goods by the Consumer or by a person designated by the Consumer other than the carrier. To withdraw, it is sufficient to send an unequivocal statement to garrycraft.workshop@gmail.com or to the address: Graniczna 151H lok. 1, 32-084 Bibice.

In the event of withdrawal, the Seller refunds the payments, including the cost of the cheapest ordinary delivery, within 14 days of receiving the statement, with the right to withhold the refund until the goods or proof of their return have been received. The Consumer returns the goods within 14 days of withdrawal and bears the direct cost of return if the Consumer was informed of this in advance.

The right of withdrawal does not apply in the cases set out in Article 38 of the Consumer Rights Act (ustawa o prawach konsumenta), in particular for non-prefabricated goods manufactured according to the Consumer’s specification or serving to satisfy the Consumer’s individualised needs.

FORM (optional):

To: Garry Craft, Oleksandra Zvaholska, Graniczna 151H lok. 1, 32-084 Bibice, garrycraft.workshop@gmail.com.

I hereby give notice of my withdrawal from the contract of sale of the following goods: __________________. Date of order/receipt: __________. Full name: __________. Address: __________. Date: __________. Signature (only for a paper form): __________.

ANNEX NO. 2 — ELECTRONIC CONFIRMATION OF THE ORDER SPECIFICATION (EXCLUSIVELY VIA THE STORE WEBSITE)

This Annex sets out the information and confirmations recorded electronically in the process of placing an order in the Store. It is not a paper form or a separate channel for placing orders.

The Store records the order number and date and the identifier of the accepted offer.
Before confirming the order, the Customer sees: the type of product (ready-made, standard made to order, or custom), model, description, type of leather, colour, hardware, dimensions and the available variants.
For a Custom Piece, the Store presents the agreed specification, including the monogram text, the embossing design and placement, non-standard dimensions and the design or its marked version, where applicable.
Before placing the order, the Customer receives information on the total price including taxes, delivery costs, the 100% Prepayment, the lead time and delivery time, and the rules for withdrawal from the contract.
The Customer can check and correct the data before placing the order. The Store records the selected specification and the content of the Customer’s confirmation.
If the subject of the contract is genuinely a Custom Piece, immediately before the order the Store clearly informs of the exclusion of the right of withdrawal pursuant to Article 38(1)(3) of the Consumer Rights Act (ustawa o prawach konsumenta). This information does not automatically apply to standard pieces made to order.
The contract is concluded in accordance with § 4 of the Terms by means of the unambiguously labelled button „Zamówienie z obowiązkiem zapłaty” (“Order with obligation to pay”). Work on the piece begins after receipt of the full Prepayment and, where required, approval of the design.
The Seller sends the Customer confirmation of the conclusion of the contract on a durable medium (e.g. e-mail) and keeps in the system the order number, date, specification, design version, price, payment confirmation and the version of the accepted Terms.
Any changes to the specification after the order has been placed require separate agreement and recording on a durable medium; they may not be unilaterally imposed on the Customer.