Delivery

How we ship

We ship items once they are made. The price is payable 100% in advance, before work begins or the item is prepared for shipping (§ 6 of the Store Terms).

Delivery costs are charged according to the courier company's current price list. They depend on the delivery method chosen, the country, and the dimensions and weight of the parcel. You will see the exact amount and the methods available for your country on the order page before you confirm your order.

We pack every parcel carefully. Once it is dispatched, you will receive a message with the tracking number, if the carrier provides one.

Delivery within Poland

Delivery: European Union

Delivery: Ukraine

Delivery abroad

Outside Poland, we ship to all European Union countries and to Ukraine. We do not currently ship to other countries.

For delivery to Ukraine, as with any shipment outside the EU, import duties and taxes may apply in the recipient's country. Their amount is set by that country's authorities, and we state who bears them on the order page before the contract is concluded.

Receiving your parcel

Please check your parcel and report any visible damage as soon as possible to garrycraft.workshop@gmail.com. A damage report and photos make it easier to pursue claims against the carrier, but they are not a condition for filing a complaint. The risk of accidental loss of or damage to the parcel passes to the Consumer only when the item is handed over to them (Article 548 § 3 of the Civil Code). Other rules are set out in § 8 of the Store Terms.