Lead time

How long it takes

Every item is made by hand, so the working time depends on the design and the current queue. Making an item usually takes 7 to 28 days. Delivery time comes on top of that.

We state the completion time for your order in the offer on the order page, before you place your order.

When the time starts

For items made to order, the time runs from the moment both of the following have occurred: we have received full payment (100% prepayment of the price) and you have approved the required specification or design (§ 7 of the Store Terms). Ready-made items are shipped once payment has been received.

Stages

1. Enquiry, conversation, sketch and dimensions.
2. Offer on the order page: choice of leather, thread and hardware, approval of the specification or design.
3. Order with obligation to pay and 100% prepayment of the price.
4. Embossing, dyeing and hand stitching.
5. Notice that the item is ready, and shipping.

If the timeline changes

If we anticipate a delay, we will inform you of the reasons and the proposed new date. This does not limit your right to set an additional deadline or your other statutory rights (§ 7 of the Store Terms).