Customer information

1. Manufacturer and contact details

Manufacturer: Oleksandra Zvaholska – GARRY CRAFT Address: ul. Graniczna 151H lok. 1, 32-084 Bibice, Polska E-mail: garrycraft.workshop@gmail.com Phone: +48 799 080 279 Website: www.garry-craft.com

2. Scope of information

This information applies to GARRY CRAFT products handmade from genuine leather, in particular bags, wallets, belts, cases, covers and other leather accessories.

The information applies both to ready-made pieces and to pieces made to individual order, taking into account the characteristics and intended use of the individual products.

3. Materials and characteristics of the products

GARRY CRAFT products are made using genuine leather and suitably selected finishing components, such as threads, zips, buckles, rivets and other hardware.

Genuine leather may show individual differences in structure, texture, shade and surface grain. With use, especially in the case of vegetable-tanned leathers, it may gradually change colour and develop a characteristic patina.

These are natural properties of the material, which should be taken into account when using and caring for the product.

4. Safe use

To ensure safe and long-lasting use of the products, we recommend:

• Using the products for their intended purpose.
• Avoiding overloading bags, straps, handles, fastenings and other components.
• Not using products with damaged buckles, snap hooks, rivets or other components that could cause cuts.
• Protecting the products from direct contact with fire, high temperatures and aggressive chemicals.
• Not allowing the leather to remain damp for long periods.
• Keeping small, detachable metal parts out of the reach of small children.

The products are not intended for protective or safety applications, nor for supporting body weight.

5. Care and storage

To preserve the properties and appearance of the leather, we recommend:

• Cleaning the surface with a soft, dry or slightly damp cloth.
• Using only products intended for the given type of leather, after first testing them in an inconspicuous place.
• Not machine washing, bleaching or drying the products on radiators.
• Avoiding prolonged exposure to intense sunlight and moisture.
• Storing the products in a dry, well-ventilated place, away from heat sources.

Improper care may cause discolouration, deformation and damage to the material.

6. Child safety

GARRY CRAFT products are intended to be used in accordance with their description and function.

Products containing straps, cords, buckles, snap hooks or small parts should not be used by small children without appropriate supervision.

The products are not toys.

7. Product identification

Individual products are identified by name, model, description or individual order reference.

Information enabling identification of a specific product can be found in its listing, the sales documentation or on the attached label.

8. Reporting safety issues

If you discover damage that may compromise safe use, stop using the product and contact the manufacturer.

Product safety reports can be sent to:

garrycraft.workshop@gmail.com

In your report, please include the product name, order number and a description of the problem and, where possible, attach photos.

The manufacturer analyses the reports received and takes the actions required by product safety legislation.

9. Legal basis

This information has been prepared taking into account Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR), in particular Articles 5, 6, 9 and 19.

This information does not limit consumers' statutory rights arising from the provisions on conformity of goods with the contract.